My Daily Internet Fix
In my desperation I tried contacting my IP through the retail outlet where I purchased my package and was told that there was little they could do. They gave me the phone number of the “Technical Support” section of my provider, suggesting that there was possibly something wrong with my connection – Duh!
Of course there was something wrong, they hadn’t bothered to tell me that the package I was using had reached its sell by date and that I needed to download the latest software package!
Internet providers are more than happy to take your money. But when it comes to customer relations, they are sadly lacking.
I have now saved the specific page for software downloads to my list of “Favourites” on my computer. If they can’t be bothered to tell me when the latest version of the software is available, at least now I can check for myself from time to time…