Has Amazon Kindle Lost The Plot?
Over the past few weeks, Amazon Kindle has been making news for two particularly onerous actions they have taken.
Firstly there was the ‘wiped’ Kindle episode involving a Norwegian Kindle owner, who had all her purchased Kindle ebooks mysteriously deleted from her device by Amazon, and then just as mysteriously, after the news went viral, they were reloaded.
All of this of course was accompanied by Amazon’s infamous ‘Cone of Silence‘ attitude by issuing no explanation at all. Well, they did, but as usual, it was in ‘Amazon Speak‘, which always seems to avoid any mention of the actual issue.
‘Account status should not affect any customer’s ability to access their library,” Amazon’s Kinley Pearsall wrote. “If any customer has trouble accessing their content, he or she should contact customer service for help.’
Not very open and consumer-friendly, and of course not addressing the issue at all.
The second fiasco has been Amazon’s decision to delete reviews from books. The reasons given by Amazon for this seemingly random yet widespread campaign have once again been about as clear as a CIA annual report.
‘We do not allow reviews on behalf of a person or company with a financial interest in the product or a directly competing product. This includes authors, artists, publishers, manufacturers, or third-party merchants selling the product. As a result, we’ve removed your reviews for this title. Any further violations of our posted Guidelines may result in the removal of this item from our website.’
Now that’s really clear in disqualifying just about anyone with an interest in reading books and in particular anyone who publishes on the KDP platform. ‘Biting the hand that feeds you‘, comes immediately to mind.
The last line of the statement gives another nasty warning that not only will reviews be deleted, but that the book could possibly be deleted as well. Is this going to be the third step in Amazon’s ‘Delete, Delete, Delete‘ campaign?
Oh dear that does sound like an upset Dalek now, doesn’t it?
Unfortunately, I think Amazon’s recent actions are somewhat akin to a Dalek having a very bad day, and that their communication and PR skills are about as open and friendly as a peeved little robot. Then again, I suppose it’s a really tough job being a monopolistic seeker of global domination. So what’s next in line in Amazon’s grumpy ‘exterminate, exterminate, exterminate‘ campaign?