Has Amazon Kindle Lost The Plot?

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Over the past few of weeks, Amazon Kindle has been making news for for two particularly onerous actions they have taken.

Firstly there was the ‘wiped’ Kindle episode involving a Norwegian Kindle owner, who had all her purchased Kindle ebooks mysteriously deleted from her device by Amazon, and then just as mysteriously, after the news went viral, they were reloaded.

All of this of course was accompanied by Amazon’s infamous ‘Cone of Silence‘ attitude by issuing no explanation at all. Well, they did, but as usual it was in ‘Amazon Speak‘, which always seems to avoid any mention of the actual issue.

‘Account status should not affect any customer’s ability to access their library,” Amazon’s Kinley Pearsall wrote. “If any customer has trouble access their content, he or she should contact customer service for help.’

Not very open and consumer friendly, and of course not addressing the issue at all.

The second fiasco has been Amazon’s decision to delete reviews from books. The reasons given by Amazon for this seemingly random yet widespread campaign have once again been about as clear as a CIA annual report.

‘We do not allow reviews on behalf of a person or company with a financial interest in the product or a directly competing product. This includes authors, artists, publishers, manufacturers, or third-party merchants selling the product. As a result, we’ve removed your reviews for this title. Any further violations of our posted Guidelines may result in the removal of this item from our website.’

Now that’s really clear in disqualifying just about anyone with an interest in reading books and in particular anyone who publishes on the KDP platform. ‘Biting the hand that feeds you‘, comes immediately to mind. The last line of the statement gives another nasty waring that not only will reviews be deleted, but that the book could possibly be deleted as well. Is this going to be the third step in Amazon’s ‘Delete, Delete, Delete‘ campaign?

Oh dear that does sound like an upset Dalek now, doesn’t it.

Unfortunately, I think Amazon’s recent actions are somewhat akin to a Dalek having a very bad day, and that their communication and PR skills are about as open and friendly as a peeved little robot. Then again, I suppose it’s a really tough job being a monopolistic seeker of global domination. So what’s next in line in Amazon’s grumpy ‘exterminate, exterminate, exterminate‘ campaign?

3 Comments
  1. Jack Eason says

    Finding a human being within Amazon, let alone getting anything other than a prepared replied, which bares no resemblance to your question, I’m afraid to say is sadly all any of us get Derek. 🙂

  2. RHPolitz says

    Not sure about the books disappearing from the Kindle but the reviews being deleted is another story altogether. This is a subject of discussion in a few LinkedIn groups with many members complaining about having good reviews disappear and negative ones staying on the page. One can only imagine the reasons why this happens.

  3. Elizabeth Lang says

    LOL! Thanks for this article. Love it.

    I’ve been trying to warn people about Amazon all along because of all the things I’ve read about them and how they treat people once they get them into their power.

    I’ve been waiting for the other shoe to drop and it has been. Unfortunately, I only expect this Amazon news to get worse.

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