Invasion of happens to us every single day. Every time you call the phone company, Company or even a doctor’s office you get a message that says your call might be recorded for quality assurance.
I don’t consider that anything other than taping what I am saying to make sure they might have heard me right. I hate to have to mince my words or watch what I say every time I make a phone call to any office or just saying hello to a friend who might work for one of these companies.
Dealing with government agencies, blood labs, card companies or even making an appointment to get your car inspected requires that they record your conversation for training or quality purposes. and hacking is wrong I feel this is equally as wrong. If I want to have a personal conversation with a doctor’s office, or anything that requires some degree of privacy, why would I want anyone else to listen in or hear what was being said?
I know they claim it’s to protect the customer, their jobs and who knows what else, but I feel that recording conversations is wrong and limits what people can accomplish. What about the representative that is rude and not helpful? Does their supervisor do anything about that? Is there any recourse to stop people from listening in to your conversations and recording them? How many people record things on their own and then have to hope they do not get caught?
After dealing with an insurance issue a few years ago I realized that you really have to watch what you say and be alert when speaking to the representative who tried to twist my words when I questioned why a specific bill was not paid by my company. Little did I know that the doctor who read the x-ray was not a participating doctor in my plan. Had I been informed of that I would never have allowed him to read it. The worst part is he became a participating doctor in the plan the following day and there was no way to correct their oversight or error. Dealing with them was difficult and the office that did this had no qualms about sending the bill into collections.
Needless to say, it took a lot of fancy footwork